Privacy policy

This is a template. Replace it with a policy reviewed by your legal counsel before the site goes live. The sections below are the ones a free-zone-licensed bullion trader would normally need.

1. Who we are

Multiverse Global LLC FZ is a bullion trading company registered in the Meydan Free Zone, Dubai, United Arab Emirates. In this policy, "we", "us" and "our" refer to Multiverse Global LLC FZ.

2. What we collect

• Enquiry data — the name, company, email address, telephone number, country and requirement you submit through a form on this site.
• Onboarding data — trade licence or certificate of incorporation, beneficial-ownership declaration, identity documents of signatories, and bank references, collected to meet our anti-money-laundering and know-your-customer obligations.
• Transaction data — records of quotations, contracts, assays, shipments and payments.
• Technical data — standard server log information such as IP address, browser type and pages requested.

3. Why we use it

• To respond to enquiries and issue quotations
• To perform counterparty due diligence and sanctions screening as required by law
• To execute, document and settle trades
• To meet record-keeping obligations under UAE law and Meydan Free Zone regulations
• To send market notes to counterparties, where they have asked to receive them

4. Legal basis

We process enquiry data on the basis of your request and our legitimate interest in responding to it. We process onboarding and transaction data to perform a contract and to comply with legal obligations, including anti-money-laundering and counter-terrorist-financing requirements.

5. Who we share it with

We share data only where necessary: with regulators and authorities where we are required to; with banks, escrow agents, refineries, assayers, freight forwarders and insurers involved in a specific transaction; and with professional advisers bound by confidentiality. We do not sell personal data.

6. How long we keep it

Onboarding and transaction records are retained for at least five years after the end of the business relationship, as required by applicable anti-money-laundering rules. Enquiry data that does not lead to a relationship is deleted within twenty-four months.

7. Where it is held

Data is held in the United Arab Emirates and, where our service providers operate elsewhere, may be transferred outside the UAE under contractual safeguards.

8. Your rights

Subject to applicable law and to our record-keeping obligations, you may request access to the personal data we hold about you, ask us to correct it, or ask us to delete it. Write to info@multiverseglobal.ae.

9. Cookies

This site uses only the cookies necessary for it to function. If analytics or marketing cookies are added, this section must be updated and a consent banner implemented before they are set.

10. Contact

Questions about this policy: info@multiverseglobal.ae, or write to Multiverse Global LLC FZ, Meydan Free Zone, Dubai, United Arab Emirates.